Bad Financial Service Negates Good Customer Service

 Talk about Friday the 13th.  My family and I arrived in Denver last week for a business trip/Christmas vacation.  Upon arrival we visited “Company H” to pick up our rental car as we had made reservations to have a mid sized car ready for us.  As we walked into the rental office, we heard through the […]

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The Name Says It All

What does your product or company name really say to your customer?  What kind of image does it invoke?  I was recently asked to be a subject matter expert on a panel to evaluate presentations for some local entrepreneurs who were seeking institutional funding.  While the product ideas definitely had merit by fulfilling a defined […]

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